Frequently Asked Questions
Find answers to common questions about our residential proxy services, billing, and technical support.
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Getting Started
Learn how to set up and configure your proxy service, authentication, and basic usage.
Account & Billing
Find information about billing, subscriptions, payment methods, and account management.
Technical Issues
Troubleshoot common technical problems, API issues, and performance optimization.
Most Popular Questions
Quick answers to our most frequently asked questions
What is a residential proxy and how does it work?
A residential proxy is an IP address provided by an Internet Service Provider (ISP) to a homeowner. When you use our residential proxy service, your internet requests are routed through real residential IP addresses, making them appear as if they're coming from regular home users rather than data centers.
This makes residential proxies ideal for web scraping, market research, and accessing geo-restricted content because websites are less likely to block them compared to datacenter proxies.
How do I get started with KindProxy?
Getting started is easy:
- Sign up for an account on our website
- Choose a pricing plan that fits your needs
- Configure your proxy settings using our provided endpoints
- Start using the service with your preferred tools or applications
We also offer a free trial so you can test our service before committing to a paid plan.
What payment methods do you accept?
We accept multiple international payment methods to serve our global customer base:
- Major credit cards (Visa, MasterCard, American Express)
- PayPal
- Alipay HK
- WeChat Pay HK
- UnionPay credit cards
All payments are processed securely through encrypted channels.
Do you offer customer support?
Yes, we provide comprehensive customer support:
- 24/7 Technical Support: Available for all customers via email and live chat
- Priority Support: Faster response times for Professional and Enterprise customers
- Dedicated Account Manager: For Enterprise customers
- Documentation: Comprehensive guides and API documentation
- Community Forum: Connect with other users and share knowledge
What is your uptime guarantee?
We guarantee 99.9% uptime for our proxy service. Our infrastructure is designed with redundancy and monitoring to ensure maximum reliability.
In the rare event of downtime that affects our SLA, we provide service credits to affected customers. You can monitor our service status in real-time through our status page.
Can I use your proxies for web scraping?
Yes, our residential proxies are perfect for web scraping and data collection. However, you must:
- Comply with the terms of service of the websites you're accessing
- Respect robots.txt files and rate limits
- Follow our acceptable use policy
- Not engage in any illegal or harmful activities
We provide best practices guides to help you scrape responsibly and effectively.
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