Technical Support FAQ

If you're unable to connect, try these troubleshooting steps:

1. Verify credentials: Double-check your username, password, and server endpoint
2. Check connectivity: Ensure your internet connection is working properly
3. Test different ports: Try alternative ports (8080, 8000, 3128)
4. Firewall settings: Make sure your firewall allows outbound connections
5. Try different protocol: Switch between HTTP and SOCKS5 if available
6. Contact support: If issues persist, reach out with error details

To improve proxy performance:

• Choose closer servers: Select proxy servers geographically closer to your location
• Optimize request frequency: Add delays between requests to avoid rate limiting
• Use connection pooling: Reuse connections when possible
• Check concurrent limits: Ensure you're not exceeding your plan's session limits
• Monitor usage: High usage periods may affect performance

Authentication errors usually indicate credential issues:

• Check username/password: Ensure no typos or extra spaces
• Account status: Verify your account is active and not suspended
• Billing status: Make sure your account has sufficient balance or active subscription
• IP whitelisting: If enabled, ensure your IP is on the whitelist
• Password reset: Try resetting your proxy password in the dashboard

Even residential proxies can be detected if not used properly:

• Request patterns: Avoid making requests too quickly or in obvious patterns
• User agents: Rotate user agent strings to appear more natural
• Headers: Include realistic browser headers
• JavaScript: Some sites require JavaScript execution
• Cookies: Maintain session cookies when appropriate
• IP rotation: Rotate IPs more frequently if getting blocked

Consider using headless browsers like Selenium or Puppeteer for more realistic behavior.

Integration depends on your programming language and requirements:

import requests

proxies = {
    'http': 'http://username:password@proxy.kindproxy.com:8080',
    'https': 'https://username:password@proxy.kindproxy.com:8080'
}

response = requests.get('https://example.com', proxies=proxies)

const axios = require('axios');

const config = {
    proxy: {
        host: 'proxy.kindproxy.com',
        port: 8080,
        auth: {
            username: 'your_username',
            password: 'your_password'
        }
    }
};

axios.get('https://example.com', config);

Yes, we provide a comprehensive REST API for proxy management:

• Endpoint management: Get available proxy endpoints
• Usage statistics: Monitor bandwidth and request counts
• IP rotation: Request new IP addresses
• Session management: Create and manage proxy sessions
• Account information: Check balance and plan details

IP rotation can be handled in several ways:

• Automatic rotation: IPs rotate automatically based on your plan settings
• Session-based: Create new sessions to get different IPs
• Time-based: Rotate after a specific time interval
• Request-based: New IP for each request (if supported)

import requests
import time

def get_new_session():
    session = requests.Session()
    session.proxies = {
        'http': 'http://username:password@proxy.kindproxy.com:8080',
        'https': 'https://username:password@proxy.kindproxy.com:8080'
    }
    return session

# Rotate every 10 requests
for i in range(100):
    if i % 10 == 0:
        session = get_new_session()
    
    response = session.get('https://example.com')
    time.sleep(1)  # Be respectful

Follow these best practices for successful web scraping:

• Respect robots.txt: Always check and follow robots.txt rules
• Add delays: Include random delays between requests (1-5 seconds)
• Rotate user agents: Use different browser user agent strings
• Handle errors gracefully: Implement retry logic with exponential backoff
• Monitor rate limits: Watch for 429 (Too Many Requests) responses
• Use realistic headers: Include Accept, Accept-Language, and other browser headers
• Maintain sessions: Keep cookies and session state when appropriate

We provide several ways to monitor your usage:

• Dashboard: Real-time usage statistics and performance metrics
• API endpoints: Programmatic access to usage data
• Email alerts: Notifications for usage thresholds and issues
• Logs: Detailed request logs (available for higher-tier plans)
• Performance metrics: Response times, success rates, and error rates

Set up monitoring alerts to avoid unexpected overages or service interruptions.

Request failures can occur for several reasons:

• Network issues: Temporary connectivity problems with residential IPs
• Geographic restrictions: Target site blocks the proxy's location
• Rate limiting: Too many requests from the same IP
• Website changes: Target site updated their anti-bot measures
• Proxy rotation: IP changed mid-session breaking authentication

Implement robust error handling and retry logic to handle these scenarios gracefully.