Account & Billing FAQ

Creating an account is simple and takes just a few minutes:

1. Visit our registration page and fill in your details
2. Verify your email address by clicking the confirmation link
3. Choose your preferred pricing plan
4. Complete the payment process (or start with free trial)
5. Access your dashboard and proxy credentials

No setup fees or long-term contracts required. You can start with our free trial to test the service.

To reset your password:

1. Go to the login page and click "Forgot Password"
2. Enter your registered email address
3. Check your email for a password reset link
4. Click the link and create a new password
5. Log in with your new password

If you don't receive the email within 10 minutes, check your spam folder or contact our support team.

Yes, you can update most of your account information:

• Personal details: Name, company, phone number
• Contact information: Email address (requires verification)
• Billing address: For accurate invoicing
• Password: For security purposes
• Notification preferences: Email alerts and updates

Access your account settings through the dashboard to make changes. Some changes may require email verification.

If you need to delete your account:

1. Cancel any active subscriptions first
2. Download any data you want to keep
3. Contact our support team with your deletion request
4. Confirm your identity for security purposes
5. We'll process the deletion within 7 business days

Warning: Account deletion is permanent and cannot be undone. All data will be permanently removed.

We accept multiple payment methods to serve our global customer base:

All payments are processed securely using industry-standard encryption.

Our billing system depends on your chosen plan:

Billing timing depends on your plan type:

• Traffic-based plans: Charged monthly in arrears based on actual usage
• Time-based plans: Charged in advance at the start of each billing cycle
• Free trial: No charges during the trial period
• Overages: Additional charges for usage beyond plan limits

You'll receive an email notification before any charges are processed.

We offer refunds under certain conditions:

• Service issues: Full refund if our service doesn't meet SLA requirements
• Billing errors: Immediate refund for any billing mistakes
• Cancellation: Prorated refund for unused time on monthly plans
• Dissatisfaction: 7-day money-back guarantee for new customers

Refund requests must be submitted within 30 days of the charge. Processing typically takes 5-10 business days.

To update your payment information:

1. Log into your account dashboard
2. Go to "Billing & Payment" section
3. Click "Update Payment Method"
4. Enter your new payment details
5. Verify the information and save

Changes take effect immediately for future billing cycles. We recommend updating before your next billing date to avoid service interruptions.

Yes, you can upgrade or downgrade your plan at any time:

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at the next billing cycle
• Plan switching: Change between traffic-based and time-based plans
• Custom plans: Contact sales for enterprise-level customization

Plan changes can be made through your account dashboard or by contacting our support team.

You can cancel your subscription at any time:

1. Log into your account dashboard
2. Navigate to "Subscription Settings"
3. Click "Cancel Subscription"
4. Choose your cancellation reason (optional)
5. Confirm the cancellation

Your service will remain active until the end of your current billing period. No early termination fees apply.

Yes, we offer significant discounts for longer commitments:

• Annual plans: Save up to 20% compared to monthly billing
• Volume discounts: Additional savings for high-usage customers
• Enterprise discounts: Custom pricing for large organizations
• Educational discounts: Special rates for academic institutions

Contact our sales team to discuss custom pricing options for your specific needs.